Effective date: 24 July 2026 · Version 1.0 · TechnoLab TMS, operated by TechnoLab, Siliguri, West Bengal, India
TechnoLab TMS is a digital software-as-a-service (SaaS) product — there is no physical product involved. This page explains how "delivery" and "exchange" work in that context, since it differs from a policy for physical goods.
1. No Physical Shipping
Because the Service is delivered entirely online, there is no physical item to ship, no courier, and no shipping address required. Nothing is ever posted or couriered to you in connection with your purchase of the Service.
2. How "Delivery" Works
Trial / new account: access is granted immediately upon successful signup — your institute's workspace is created and ready to use within seconds, with no waiting period.
Paid plan activation: once a payment is successfully processed by our payment partner (Razorpay), your plan is activated automatically. This is typically instant, and in almost all cases completes within a few minutes of payment confirmation.
If a successful payment does not reflect as an active plan within 48 hours, contact support immediately — see our Cancellation & Refund Policy for what happens in that situation.
3. No Physical Returns or Exchanges
As there is no physical product, there is nothing to physically return or exchange. If you're unhappy with your plan or wish to change it, the following options apply instead:
Changing your plan: you can switch between Monthly, Yearly, and Lifetime plans at any time from Settings → Subscription & Plan within the Service.
Technical issues: if a feature isn't working as expected, that's a support matter, not an exchange — raise a ticket from within the Service (Settings → Support) and our team will help resolve it.
4. Data Export
If you decide to stop using the Service, you're not left without your data — the Reports module lets you export your institute's records (admissions, fees, attendance, and more) as CSV/Excel files at any time while your account is active, so your information stays usable even outside our platform.
5. Contact
Questions about accessing your account or plan can be directed to our Contact Us page, or via WhatsApp at +91-9749446885.