Effective date: 24 July 2026 · Version 1.0 · TechnoLab TMS, operated by TechnoLab, Siliguri, West Bengal, India
This policy explains how cancellations, subscription changes, and refunds work for TechnoLab TMS. It should be read together with our Terms & Conditions and License Agreement, which governs payment terms in full.
1. Free Trial
New accounts start with a free trial period (currently 3 days, as shown at signup). No payment is collected during the trial, and there is nothing to cancel or refund if you decide not to continue — your access simply ends at the end of the trial unless you choose to subscribe.
2. Cancelling a Subscription
You may cancel your monthly or yearly subscription at any time by contacting us via a support ticket (raised from within the Service) or WhatsApp.
Cancellation stops future billing. It does not retroactively refund the current billing period already paid for — you retain access until the end of the period you've already paid for, and it will not renew afterward.
A one-time Lifetime license has no recurring billing, so there is nothing to "cancel" in the subscription sense — see Section 4 for its refund terms specifically.
3. Refund Eligibility
As a general rule, all fees paid are non-refundable, except in the specific circumstances below or where required by applicable Indian consumer protection law.
We will consider a refund in the following situations:
Duplicate payment: if you were accidentally charged twice for the same billing period due to a technical error, the duplicate charge will be refunded in full.
Payment taken but service not activated: if a successful payment was not reflected as an active plan in your account within 48 hours, and our support team cannot resolve it, you're entitled to a full refund of that payment.
Failure to deliver core functionality: if the Service is materially non-functional (not a partial bug, but a genuine inability to use core features) for an extended period due to a fault on our end, and we're unable to fix it within a reasonable time, a pro-rated refund for the affected period may be issued at our discretion.
We do not offer refunds for: change of mind after purchase, partial use of a billing period, dissatisfaction with features that were visible/described before purchase, or issues caused by your own data entry, staff actions, internet connectivity, or device compatibility.
4. Lifetime Plan Refunds
The one-time Lifetime plan may be refunded in full within 7 days of purchase, provided your account has not yet been used to add more than a token amount of data (e.g. a handful of test records), at our reasonable discretion. After 7 days, or once meaningful use has occurred, the Lifetime plan is non-refundable.
5. How Refunds Are Processed
Approved refunds are issued to the original payment method used, via Razorpay, our payment processor.
Processing typically takes 5–10 business days to reflect in your account, depending on your bank or payment provider — this timeline is set by the banking network, not by us.
To request a refund, raise a support ticket from within the Service (Settings → Support) or message us on WhatsApp, including your registered email and the payment reference/receipt number.
6. Downgrades and Plan Changes
You may switch between Monthly, Yearly, and Lifetime plans at any time from Settings → Subscription & Plan. Switching plans does not automatically refund the unused portion of your current plan — any credit or adjustment for a plan change will be communicated to you at the time of the switch, if applicable.
7. Failed or Disputed Payments
If a payment fails, your plan will not activate and you will not be charged for a plan that didn't activate. If you believe you were charged in error, contact us immediately with your payment reference so we can investigate before escalating to a bank chargeback — this is usually faster to resolve directly with us.