Effective date: 24 July 2026 · Version 1.0 · TechnoLab TMS, operated by TechnoLab, Siliguri, West Bengal, India
This document is a legally binding agreement between you (the coaching institute, its owner, or authorized representative — "Customer", "you") and TechnoLab ("we", "us", "our", the "Provider"), governing your access to and use of the TechnoLab TMS software-as-a-service platform (the "Service"). By checking the acceptance box at signup, creating an account, or using the Service in any way, you confirm that you have read, understood, and agree to be bound by this Agreement in full. If you do not agree, do not create an account or use the Service.
1. Nature of this Agreement — Licensed Subscription, Not a Sale
The Service is provided on a subscription/license basis. No sale of software, source code, or intellectual property occurs under this Agreement. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your own internal institute-management purposes, for the duration of your active subscription or paid plan. This license does not grant you ownership of any part of the Service, its source code, design, branding, or underlying technology.
You may not resell, sublicense, rent, lease, white-label, reverse-engineer, decompile, or redistribute the Service, in whole or in part, without our prior written consent.
2. Eligibility and Account Registration
You must be at least 18 years old and legally authorized to bind the institute you represent to this Agreement.
You are responsible for the accuracy of the information provided at signup (institute name, contact email, phone number, location).
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, including activity by staff members you add.
We reserve the right to refuse, suspend, or terminate any account at our discretion, including for suspected fraud, abuse, non-payment, or violation of this Agreement.
3. Free Trial, Fees, and Payment Terms
New accounts may receive a free trial period as displayed at signup. We reserve the right to modify or discontinue the trial period, its length, or its terms at any time.
Continued use of the Service after the trial period requires an active paid subscription or one-time license purchase, at the pricing displayed in your account at the time of purchase.
All fees are quoted and payable in Indian Rupees (INR) unless stated otherwise, and are exclusive of applicable taxes (including GST), which will be added where required by law.
All payments are non-refundable except where required by applicable law. This includes partial-month or partial-term payments if you cancel, downgrade, or stop using the Service before the end of a billing period.
We reserve the right to change pricing for future billing periods with reasonable prior notice. Continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.
Failure to pay applicable fees may result in immediate suspension or termination of your access, including read access to your own data, until payment is resolved.
4. Your Data and Content — Ownership and Responsibility
You retain all ownership rights to the data you input into the Service (student records, staff records, fee and attendance data, and any other content you upload — collectively, "Customer Data"). We do not claim ownership of Customer Data.
You are solely responsible for:
The accuracy, legality, and completeness of all Customer Data you input, including personal data of students, guardians, and staff.
Obtaining any consents required under applicable law before entering another person's personal data (including minors' data) into the Service.
Maintaining your own backups of critical data where feasible, in addition to any backups we may perform.
Controlling which staff members have access to which parts of the Service via the role/permission settings we provide, and for any consequences of misconfigured access.
5. Data Protection and Security — Risk Factors You Should Understand
Please read this section carefully. No software system, including this one, can guarantee absolute security. By using the Service, you acknowledge and accept the following risk factors:
No system is unbreakable. Despite reasonable technical and organizational security measures (encrypted connections, access controls, hosting on reputable cloud infrastructure), no method of electronic storage or transmission is 100% secure. We cannot and do not guarantee that unauthorized access, data breaches, data loss, or data corruption will never occur.
Third-party infrastructure. The Service relies on third-party infrastructure providers (including cloud hosting and payment processing partners). We are not liable for outages, data incidents, or security failures originating at the infrastructure or sub-processor level, beyond using commercially reasonable diligence in selecting reputable providers.
Your credentials, your responsibility. A significant share of real-world data incidents stem from compromised passwords, shared logins, or staff misuse rather than a flaw in the software itself. You are responsible for enforcing good password hygiene and access discipline among your staff.
You control what you store. The Service is designed for standard institute-management data (names, contact details, attendance, fees, academic records). You should not use the Service to store highly sensitive categories of data (e.g., government ID numbers, medical/health records, biometric data, financial account numbers) beyond what the Service's own designed fields are intended for, as such data carries elevated risk if a breach were ever to occur.
Minors' data. Given the nature of a coaching institute, Customer Data will likely include information about minors. You confirm you have the legal right and appropriate parental/guardian consent, as required under applicable law (including India's Digital Personal Data Protection Act, 2023, where applicable), to input and process such data through the Service.
Breach notification. In the event we become aware of a security incident materially affecting your Customer Data, we will make reasonable efforts to notify you within a reasonable timeframe, consistent with applicable law. This does not create any additional liability or guarantee beyond what is stated in Section 7 (Limitation of Liability).
6. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. YOU USE THE SERVICE AT YOUR OWN RISK.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: IN NO EVENT SHALL THE PROVIDER, ITS OWNERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE PROVIDER'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID TO THE PROVIDER IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
These limitations apply regardless of the theory of liability and even if any limited remedy fails of its essential purpose, to the fullest extent permitted by applicable law.
8. Indemnification
You agree to indemnify, defend, and hold harmless the Provider, its owners, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the Service; (b) Customer Data you input, including any claim that such data was entered without proper consent or in violation of any person's rights; (c) your violation of this Agreement or of any applicable law; or (d) your violation of any rights of a third party, including students, guardians, or staff whose data you process through the Service.
9. Service Availability and Modifications
We aim for high availability but do not guarantee uninterrupted access. We may perform scheduled or emergency maintenance, and may modify, suspend, or discontinue any feature of the Service at any time, with or without notice, at our discretion. We may also update these Terms from time to time; continued use of the Service after an update constitutes your acceptance of the revised Terms.
10. Termination
You may stop using the Service and request account closure at any time by contacting support.
We may suspend or terminate your account immediately, without prior notice, for non-payment, suspected fraud, abuse, violation of this Agreement, or any conduct we reasonably believe is harmful to the Service, other users, or third parties.
Upon termination, your right to access the Service ends immediately. We may retain Customer Data for a reasonable period thereafter for legal, backup, or operational purposes, after which it may be deleted. You are responsible for exporting any data you wish to retain before termination.
11. Intellectual Property
All rights, title, and interest in and to the Service — including its software, design, branding, trademarks, and documentation — remain the exclusive property of the Provider. Nothing in this Agreement transfers any such rights to you, except the limited license expressly granted in Section 1.
12. Force Majeure
The Provider shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, third-party infrastructure outages, government action, or pandemic-related restrictions.
13. Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles. Subject to applicable law, any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts at Siliguri, West Bengal, India.
14. Entire Agreement; Severability
This Agreement constitutes the entire agreement between you and the Provider regarding the Service and supersedes all prior agreements or understandings, whether written or oral. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Contact
Questions about this Agreement can be sent via WhatsApp to +91-9749446885, or raised as a support ticket from within your account after signup.